AroVideo operates under the Consumer Guarantees Act, however we believe that moral obligations should preside over legal ones, and ‘good faith’ is our modus operandi.
If you don’t receive a rental or sale item in the condition that you expect, please advise us and we’ll do our best to put it right.
Every effort is made to ensure DVDs and tapes are of the best possible quality. However DVD is not the most robust of formats and VHS tape is indeed prone to damage and deterioration.
We can best minimise this problem by being informed about damage or poor quality. So if it doesn’t work, for your fellow couch potato’s sake, let us know!
If you have any queries regarding refunds, returns or damaged goods, please contact us.